Description:
We are seeking an experienced Desktop Support Engineer to join our team in Rouyn-Noranda, Quebec, Canada. The successful candidate will provide technical support, troubleshooting, and IT assistance to end users. This role requires someone with strong technical skills and a customer-focused approach.
Key Responsibilities:
- Provide on-site and remote desktop support for users, ensuring issues are resolved quickly and efficiently.
- Troubleshoot and resolve hardware, software, and network-related issues.
- Install, configure, and maintain desktop systems, laptops, and peripherals.
- Ensure the deployment of operating systems, updates, and software packages.
- Work with the IT team to resolve and escalate issues as needed.
- Perform routine system audits and ensure systems are up-to-date and secure.
- Provide end-user training and technical documentation where necessary.
- Collaborate with team members and manage support tickets for various internal stakeholders.
Required Skills & Qualifications:
- 2+ years of experience in Desktop Support or similar roles.
- Strong experience with Windows OS, Mac OS, and Linux environments.
- Experience with Active Directory for user management, group policies, and security.
- Proficient with remote desktop tools and troubleshooting techniques.
- Experience with networking protocols (TCP/IP, DNS, DHCP).
- Strong knowledge of MS Office Suite and other productivity software.
- Expertise in hardware diagnostics, repair, and replacements.
- Knowledge of system imaging and software deployment tools (e.g., SCCM, MDT).
- Familiar with ITIL processes for incident, problem, and change management.
- Strong communication skills, with the ability to explain technical issues to non-technical users.
- Ability to work independently, manage priorities, and meet deadlines in a fast-paced environment.
- Fluency in English
Must-Have Skills:
- Certification: CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or equivalent.
- Experience with cloud-based applications (e.g., Microsoft 365, Google Workspace).
- Knowledge of IT security best practices and protocols.