Information Technology Specialist

 

Description:

Responsibilities:

Client Service

  • Work with clients to understand and resolve their computing and related technology issues
  • Provide guidance and technical advice to clients
  • Document client requests
  • Provide timely responses to initial requests for information or assistance as per ECE policy, prioritizing responses among multiple requests
  • Triage support requests to those who are best suited to solve them based on expertise and resource availability
  • Keep clients informed of the progress toward resolution of their issues
  • Resolve client issues directly
  • Communicate with clients and peers effectively, clearly, and with empathy
  • Provide documentation for both technical and non-technical audiences
  • Record work activity for both internal and client use

Systems and Applications Management

  • Specify, provide purchase/acquire recommendations, and test computer hardware and software
  • Manage the hardware lifecycle, from provisioning and deployment through decommissioning
  • Specify, test, and deploy systems and application software on a variety of platforms, including servers, desktops, and laboratory systems
  • Manage large and complex computing environments
  • Manage and maintain critical network services in support of the department's operations
  • Document systems, processes, and procedures
  • Diagnose and resolve system and application problems, and monitor system and application performance

Services Development

  • Identify, propose, and acquire or develop applications and technological solutions to support the department's academic and research missions
  • Manage technical projects using best practices to achieve successful outcomes
  • Recommend enhancements and improvements to systems and processes; provide guidance on technological evolution

Qualifications:

  • Bachelor’s degree in computer science, mathematics, or engineering is required. A combination of education and relevant experience may be considered
  • 3-5 years of proven technical experience in a fast-paced environment. Experience in an academic setting is considered a strong asset
  • Recognized certification would be considered an asset
  • The IT Specialist is expected to have system administration skills for Microsoft Windows client and server OS, with some knowledge of Mac and Linux based systems
  • Proficient level knowledge, support and troubleshooting for desktop and server computers and software like Microsoft 365, Adobe Acrobat and other standard software
  • Have a good working knowledge of IPv4 networking protocols
  • Familiar with software, systems, and component level hardware aspects of supporting changing environments
  • Demonstrated front-line support skills
  • Must be able to use verbal and written communication effectively with audiences of a wide range of levels of technical knowledge and understanding
  • Capable of dealing with people experiencing high levels of stress
  • Strong client service skills and demonstrated ability to work as part of a team
  • Ability to learn quickly and adapt to change
  • Ability to apply abstract thinking to solve complex problems
  • Able to work with minimal supervision
  • Excellent organizational and time management skills

Organization University of Waterloo
Industry IT / Telecom / Software Jobs
Occupational Category Information Technology Specialist
Job Location Toronto,Canada
Shift Type Morning
Job Type Full Time
Gender No Preference
Career Level Intermediate
Experience 3 Years
Posted at 2024-09-12 6:30 am
Expires on 2024-12-01