Information Technology- It Assistant A

Description:

The Information Technology Assistant will work as part of a small team to launch and deliver a pilot service model in the library’s 3D Printing Lab. As part of the pilot project, primary duties include: developing orientation materials and orienting new users to the technology and service model; evaluating, scheduling, executing, and troubleshooting users’ print jobs; performing routine maintenance on equipment; maintaining documentation related to the equipment’s status and usage; and recording usage data and user feedback that will be used to assess the project.

Technology in the space includes 3D printers and computers. The Information Technology Assistant ensures appropriate guidelines are followed in relation to the use of equipment and space at the 3D Printing Lab.

Qualifying skills and abilities:

• Responsible, adaptable, reliable and friendly. Ability to work effectively with minimal supervision. Excellent communicator with proven ability to troubleshoot and solve technical problems. Willingness to learn and enthusiasm for emerging technologies.

• Languages: Fluency in written and spoken English. Fluency in written and spoken French is an asset. McGill University is an English-language university where day to day duties may require English communication both verbally and in writing. The level of English required for this position has been assessed at a level # (3) on a scale of 0-4 Other languages an asset.

• Experience: Experience working with 3D printers is required. Experience in a customer service role providing troubleshooting assistance preferred.

• Skills: Although training is provided, the ability to operate and troubleshoot issues with the aforementioned equipment is highly preferred. Good interpersonal skills are a must.