Description:
Executive Director of Corporate Services
Key Roles & Responsibilities
- Maintain servers, printers, and other hardware.
- Order and set up user profiles, configure servers, desktops, laptops, tablets, printers, and other hardware and software, as necessary.
- Provide onsite and remote technical support as needed.
- Liaise with vendors in the repair, maintenance, and installation of technology infrastructure components such as on premises and cloud services, switches, servers, firewalls, or server room components.
- Act as a First point of contact for users and vendors to resolve systems access and performance issues.
- Maintain IT Assets and Licensing inventory, Patching, MDM and overall network and system security from Malware, Ransomware etc.
- Manage photocopier/printer/scanners and other various IT leases.
- Develop and monitor procedures for network and/or internet database access, usage plus the backup and recovery of data.
- Develop and recommend data administration procedures and standards.
- Monitors and analyzes server performance and utilization; takes corrective action as required.
- Ensure the availability and support of the existing LAN/WAN network infrastructure environment by effectively and efficiently providing ongoing configuration, maintenance, and monitoring.
- Monitor and regularly test backup, DRP and restore systems on a regular basis.
- Performs server security audits and risk assessments and makes recommendations to improve and enhance security.
- Maintain Kantech security and door access system.
Ongoing:
- Recommend future upgrades or capital replacements as required.
- Participates in researching, planning, evaluating, and recommending new technologies.
- Maintains up-to-date knowledge of new and converging technologies and makes recommendations for improved server performance, availability, and security.
- Perform project management work that ensures future development of the IT implementations for the County.
- Provide network orientation and tutorials when required.
- Provide training and educational updates for staff and/or Councillors.
- Other related duties as identified.