Information Systems Support

Description:

We want you to be successful! PRA Group Canada values its employees and offers innovative programs that promote teamwork, positive morale, and employee recognition. In today’s ever-changing work environment, we pride ourselves on our commitment to work/life balance. At PRA, we know company success is derived from the efforts of all our talented and hardworking employees. We are committed to delivering a total rewards program, including:

• Competitive salary, based on experience
• Annual incentive program
• Three weeks of vacation, to start
• Five paid days of sick/family responsibility leave
• Group health and dental program, minimal cost to employee
• Pension plan
• Employee Assistance Program
• Tuition reimbursement program
• Recognition Programs
• Positive work/life balance

What you will do

Reporting to the IT Manager, you will be the first contact for end users who require IT systems assistance. This position must ensure a high level of customer service in a secure, reliable, and cost-effective manner. You will support all business units in person and remotely across all the PRA Canada offices. You will be based in the London, ON office and will be required to be in the office at times during the week.

More specifically, your duties will include:

• The support and maintenance of end user’s computer systems and applications
• Ensuring the security and reliability of all systems used in the business operations
• Investigating and responding to the needs of all end users, according to established procedures and with appropriate urgency based on the situation
• Keeping current on IT products, services, and best practices to apply changes as needed
• Maintaining a high level of knowledge in IT end user support specific areas
• Promoting and explaining equipment and services through demonstration and discussion during staff contacts as appropriate
• New user training on IT systems and security
• Preparing and reviewing documentation for Policies, Standards and Procedures, as well as documenting new functionality and features
• Ensuring prompt and courteous Service Desk support
• Additional duties and projects as assigned by Supervisor/Manager