Description:
Reporting to the Quality Assurance Manager, the Information Systems Supervisor supervises and provides leadership to a team of staff and is responsible to oversee the daily functions and processes of data entry and information systems, maintain Frontline and work with all agency staff. The work of the Information Systems Supervisor and all our staff is guided by our Mamow Obiki-ahwahsoowin Service Model – everyone working together to raise our children.
Duties may include, but are not limited to::
- Review and provide input on agency policies and procedures
- Prepare reports as required
- Ensure that the Quality Assurance Manager is informed of issues which affect agency policies and/or procedures, Frontline and other computer programs
- Analyze data and provide interpretation, recommendations and forecasting of developing trends to the Quality Assurance Manager
- Establish and/or monitor systems to monitor, review and evaluate file compliance with agency polices and Ministry standards
- Oversee SOR, TAY, RPAC and Legal processes
- Knowledge of all Ministry standards and guidelines
- Participate in in-service training and seminars, workshops and courses, as available
- Participate in, review results and provide reports on all Ministry and Internal file reviews
- Other duties as assigned
Qualifications Desired:
- This employer promotes equal employment opportunities for all applicants. Persons of First Nations Ancestry will be given preference (OHRC, Part II, Special Employment). We invite all applicants to Self-Identify if Indigenous, Metis or Inuit.
- Knowledge and understanding of the Child, Youth and Family Services Act
- Knowledge and understanding of Licensing Requirements, Ontario Standards and Regulations
- Experience in the field of child welfare is a definite asset
- Professional integrity and the ability to maintain confidentiality
- Accurate keyboarding skills; experience with Frontline and Excel, Microsoft Office is essential
- Ability to learn, apply and develop multi-step procedures for data input
- Possess skills in planning, organizing, problem-solving, decision-making and communication
- Knowledge and understanding of the cultural environment in which Tikinagan operates
- The ability to speak a First Nation language of the Nishnawbe-Aski Territory is a definite asset
- Demonstrate initiative, ability to provide input, recommendations and team building
- Must have a positive attitude and willingness to work cooperatively with many different staff within the agency.
- Ability to be flexible and work over time
- Ability to travel
- Must be able to pass a criminal reference check