Description:
Reporting to the Director, Information Technology (IT) and Facilities, the IS Manager leads a team of Business System Analysts who are working closely with FCM’s business units and the IT team to gather and document requirements, business processes, create functional specifications and implement solutions to meet FCM’s business and information needs. The incumbent provides project leadership and advice around full Information Systems lifecycle including system selection, implementation, adoption, ongoing optimization/enhancements and eventual decommission.
This position also provides support to FCM users on their daily use of FCM Applications, while also providing advice and support on Business Intelligence and reporting tools. In addition, the incumbent plays a crucial role in supporting FCM Departments through Change Management expertise to ensure adoption of new systems and business processes.
The work at FCM includes FCM becoming an even more member-driven organization that balances the realization of its goals with a people-centered approach. The incumbent embodies FCM’s commitment to being a healthy, diverse, inclusive, and anti-racist organization. As a member of the team, the IS Manager leads in a manner that embraces these values, the corporate culture and the passion for FCM’s mandate.
Key Responsibilities:
- Manages the team of Business Systems Analysts supporting FCM information systems including but not limited to: CRM, Grants Management, Data Warehouse, PowerBI reporting, Information management, etc.
- Manages all aspects of IS Team performance:
- Assess and balance workload and priorities
- Provide mentorship and development opportunities for the team
- Approve IS team business processes
- Monitors adherence to Service Level Agreement (SLA) and takes corrective action as required
- Monitors and guides IS Team interaction with Super User communities at FCM
- Manages hiring and ongoing performance appraisal process
- Acts as FCM Project Manager resource on Information Systems projects including system selection, implementation, adoption, ongoing optimization/enhancements and eventual decommission. Oversees the work of internal Project Manager, external consultants and ensures the quality of deliverables.
- Provides leadership and expertise in Change Management processes to ensure adoption of new systems and updated business processes in FCM. Engages with FCM Departments leadership as required to facilitate change management actions;
- Identifies and documents FCM’s Departments’ specific data and information needs and scans the software market to assess and recommend the best fit solutions to meet these needs. Works closely with Director of IT and Facilities on procurement of required systems and modules;
- Assesses the functionalities and the use of FCM systems and applications against business, functional and reporting requirements and makes recommendations to improve the efficiency and effectiveness of these systems and applications;
- Ensures the maintenance, configuration, enhancement, monitoring, analysis and integration of FCM Information systems to fully support FCM’s business processes and information needs;
- Assesses FCM IT users’ training needs; plan for the trainings and, where required, provides training adapted to users, including the development or customization of user support manuals;
- Monitor, identify and correct data inconsistencies in applications and systems being used within FCM and, the case being, identify and implement mitigation strategies to conciliate and adjust data;
- Oversees the work of Super User groups and system governance groups as it relates to the evolution of systems and applications and to data management lifecycles.
- Oversees procurement and billing function related to IS Systems and license subscriptions.
- Works with the IT team to improve ITS service delivery and the overall quality of the ITS Service.