Information Officer

Description:

The Information Officer is responsible for educating and informing landlords and tenants of their rights and responsibilities under the Residential Tenancy Act and Manufactured Home Park Tenancy Act and related legislation. This includes telephone, in person and e-mail contact with clients along with coordinating and scheduling hearings using a computerized scheduling system.

Job Requirements:

• Secondary school graduation or equivalent (GED)
• One (1) year working in a high volume, fast paced processing environment dealing with a diverse range of clients.
• One (1) year experience engaging in conflict resolution and using effective communication.
• One (1) year experience in the interpretation and application of legislation and/or complex policy.

Preference may be given to applicants with:

• Minimum one (1) year experience in a contact center environment.
• Some post-secondary course work in business or related field.