Incident Management Specialist

Description:

Reporting to the Solutioneers (IT Infrastructure and Network) Manager, the Security incident handler is expected to act as cyber defense responding to security incidents flagged by our Trust Team, containing, mitigating and eradicating them. In this role you will be expected to be proficient in your hard skills, such as knowing systems and security tools inside and out. This role also requires monitoring, investigating and quick resolution for a flood of daily security alerts.I n this role you will participate in projects to enhance and improve Security Operations, supporting Klick’s long-term interests. We are seeking motivated, dedicated individuals who are looking to get things done

Responsibilities:
 

• Support daily monitoring and reporting activities to safeguard Klick’s information assets
• Perform incident response functions and report findings back to Trust and affected stakeholders
• Review exit reports and conduct regular privileged access management reviews
• Respond and own all Trust Team requests from creation to completion ensuring resolution within established SLOs
• Regularly report on service levels, operational effectiveness and request load to Office Tech and Trust Team management
  
   

Technical Qualifications:
 

• 5+ years of IT experience
• Proven operational experience with security infrastructure products such as DarkTrace, Alert Logic, SentinelOne, Nessus
• Experience working for a Managed Security Services (MSS) provider in a Security Operations Center or computer security incident response centre
• Experience with single sign-on, Identity governance, Zero Trust
• Administration of Active Directory, Azure Active directory, Google Workspaces
• Experience with MDM tools for both Mac and Windows
• Chrome Browser Enterprise Security Configuration
• Use of enterprise system monitoring tools
• UNIX/ Linux/ Windows Operating System