Description:
Reporting to the Manager, Total Rewards & HR Operations this role services as the first point of contact for the Human Resources Department, playing a key part in creating a welcoming and professional environment. This position requires strong communication and interpersonal skills to assist in HR-related inquires, managing incoming calls, responding to emails in the HR mailbox, and support of various departmental operational tasks. Success in this role depends on being highly organized, detail-oriented, and capable of handling confidential information with discretion to ensure smooth and efficient department operations. The HR Assistant will ensure quality administrative processes are in place to support the needs of the Human Resources Department.
Accountabilities
- First point of contact for the HR phone line, providing a professional and welcoming experience for all callers
- Respond to HR-related questions and redirect incoming calls to the appropriate HR function or other Hospital departments as necessary, ensuring accurate and timely resolutions
- Manage the HR email inbox, responding to inquiries and requests efficiently while maintaining a high standard of customer service and professionalism
- Creating employment letters and processing verification of employment requests
- Receive, verify, and process employee information updates such as demographic changes, bank account updates, and other key details, ensuring accurate record-keeping
- Maintain comprehensive employee records, managing both paper and electronic files, and ensuring all records are up-to-date, accurate, and compliant
- Manage the office equipment and supplies, placing orders and following up when necessary
- Provide basic system administration support for end users, including tasks such as password resets, account creation, and user access management
- Assist with policy updates and maintenance, ensuring all HR policies are current
- Entering the bi-weekly payroll for the HR team, ensuring all hours have been submitted accurately.
- Leadership administrative support including, booking meetings, document preparation, and sending organizational emails, etc.
- Providing centralized team supports for the HR department. Examples include long service awards, retirement gift administration, organizing job fairs, and employee relations support
- Budget tracking and processing of department invoices accurately and promptly
- Responding and preparing employee files for legal requests