Description:
Human Resources within the Division, provides leadership and guidance on all Human Resources programs, policies and procedures relating to talent acquisition, labour relations, payroll and records management, compensation, attendance management and enhancement, performance management, facilitating resolution of workplace issues, health and safety and training and development.
Responsibilities
Overview
The HR Administrative Support will provide support to the HAS Human Resources team, as well as Front Desk Operations as needed. The incumbent will be responsible for providing support to the team and for effectively carrying out a variety of tasks in accordance with policies, procedures, and instructions received from their supervisor. The incumbent will take guidance from their supervisor, and work productively and courteously with their work team and other members of the Western community.
Accountabilities
- Support the administration of physical and electronic resources for the Division and HAS-HR Department
- Responsible for administering key requisitions, office assignments, room bookings, office furniture and moving, supply ordering, phone set up and changes, phone directory, internal mailing lists, mail and report distribution and website content maintenance
- Provide general information and front line support to prospective or new employees, responds to phone and e-mail inquiries and refers inquiries to other resources
- Create and maintain personnel files for employees by reviewing, scanning, indexing, and entering information from employment documents (applications, resumes, transcripts, letters of recommendation, person data forms, etc.) for inclusion in personnel records
- Transfer physical employee records into electronic form, ensuring all information is accurate, complete, and up-to-date – this includes personal details, employment contracts, benefits, performance evaluations, and any disciplinary records
- Collaborate with the HAS-HR team on various projects, including HR system implementation, process improvement initiatives, and employee data audits
- Provide support in gathering and organizing data, conducting research, and documenting project progress
Qualifications
Education
- Community College Diploma in an administrative field
Experience
- 1 year experience providing customer service in a business office setting
Skills, Abilities & Expertise:
- Knowledge of general office procedures including records management systems
- Ability to establish effective routines for excellent communication with all members of the team to maximize productivity
- Proven ability and natural inclination to interact with people in professional, respectful and diplomatic manner
- Self-motivated multi-tasker with strong organizational skills
- Positive, outgoing attitude with genuine customer service orientation
- Demonstrated ability to work independently, take initiative and follow through on work assignments
- Familiarity with University policies and procedures preferred
- Written and verbal communication skills to clearly express ideas in an objective manner, and adapt communication style to suit the situation and audience
- Customer service skills to understand customer needs and expectations, with a desire to deliver
- helpful and reliable service to the University community
- Reliable and dependable with the ability to consistently work assigned schedule
- Ability to follow processes and practices with high attention to detail
- Familiar with Microsoft Office, with the ability to learn and use new software programs as required