Hardware And Software Support Specialist

Description:

In support of this program, the successful candidate will be responsible to work as part of a team supporting the hardware and softer is system various commercial off the shelf and custom applications in the Integrated Information Environment for the Maritime Helicopter Program.

Responsibilities:

• Collaborate with CAE team members to ensure MHP IIE support activities in North Saanich meet or exceed client expectations.

• Support contractor-provided client device hardware, including both conventional and ruggedized equipment.

• Image, deploy, and support contractor-provided hardware and software for aircraft deployments away from the base.

• Provide environment support for various applications and programs, including remote support for isolated environments.

• Analyze, troubleshoot, and resolve hardware and software issues, restoring application functionality in case of failures.

• Prepare, manage, and update technical system documentation.

• Provide semi-regular after-hours support for the IIE system.

• Document resolutions for support issues

Qualifications:

• University degree or equivalent college education

• Experience installing and supporting Client Device Windows Operating Systems using documented processes

• Experience installing, deploying, and supporting desktop and laptop hardware, including peripherals (e.g., printers) following documented processes

• Familiarity with or understanding of Server Operating Systems (VMware, Windows 2016 or newer)

• Proficient with Helpdesk tools and processes for managing user issues, both application and hardware-related, including escalation to vendors as needed

• Experience providing on-site and remote support

• Excellent written and verbal communication skills

• Ability to provide after-hours support as needed

• Ability to lift/move bulky objects (e.g., printers, computer equipment within wheeled transport cases or boxes)

• Eligibility to obtain Canadian Security Clearance & Controlled Goods Clearance, and ability to work in Canada as a Canadian Citizen, Permanent Resident, or with a valid Work Permit

Optional Qualifications:

• Bilingual in French and English is a valuable asset, though not required

• Experience with device imaging tools such as Norton Ghost, Acronis SnapDeploy, or Microsoft System Center Configuration Manager

• Understanding of host-based virtualization

• Understanding of Ethernet switch technology

• Understanding of SAN (Storage Area Networks)

• Experience with managing Microsoft Active Directory, including DNS, DHCP, and Group Policy Management

• Familiarity with Enterprise Backup Solutions (e.g., VEEAM)

• Familiarity with database tools such as Microsoft SQL and Oracle