Guest Service Agent

Description:

• Greet, register and assign rooms to guests of hotel
• Verify customers’ credit, and establish how the customer will pay
• Contact housekeeping or maintenance staff when guests report a problem
• Make and confirm reservations
• Assign and distribute room keys
• Perform bookkeeping duties such as balancing accounts and conducting nightly audits
• Keep records of room availability and guests’ accounts
• Record guest comments or complaints, referring them to managers when necessary
• Review accounts and charges with guests during the check-out process
• Answer inquires pertaining to hotel services, guest registration and travel directions
• Arrange tours, taxis and restaurant reservations for guests

Qualifications:

• Exceptional customer service and interpersonal skills
• Professional appearance and attitude
• Excellent verbal and written communication skills
• Ability to problem solve
• Good organizational skills, able to multi-task and is detailed oriented
• Flexible schedule (able to work evenings, weekends and holidays)

Benefits

• Competitive pay
• Extended health care including medical, dental and vision coverage
• Life insurance, drug coverage and wellness programs
• Discounts on rent at Northview properties
• Vacation travel subsidization for northern employees