Description:
We are seeking a detail-oriented and client-focused Group Sales Assistant (Part-Time) to support the Tourism & Promotions team at ROM. This role is perfect for someone who thrives in a dynamic sales and service environment, enjoys building relationships, and takes pride in delivering tailored experiences to diverse groups. From Tour Operators to corporate and community organizations, you’ll help ensure every visitor’s group’s experience starts with excellence.
If you're someone who brings administrative precision, a flair for customer service, and a genuine interest in the arts, culture, or education sectors—this could be a great fit.
HOW YOU WILL MAKE AN IMPACT
- Support the daily business of Group Sales by arranging and selling tailored group visits for a variety of clients, including Tour Operators, performance troupes, corporate teams, and community organizations.
- Maximize revenue by upselling enhancements such as exhibition access, guided tours, and team-building experiences—adapting offerings to suit client needs.
- Respond to group inquiries across channels (email, phone, web, and in-person), book experiences, schedule staff/volunteers, and organize invoicing and payment processing.
- Contribute to seamless visitor experiences by ensuring accurate scheduling, timely follow-ups, and exceptional service from first contact through post-visit.
- Provide administrative support to the Tourism & Promotions team, including maintaining records, researching new client opportunities, and updating tourism listings.
- Track all client interactions in the ticketing system to support ongoing stewardship, accurate reporting, and future engagement efforts.
WHAT YOU BRING
- Completion of some post-secondary education (less than 2 years) in marketing, education, tourism, museum studies, or a related discipline.
- At least one (1) year of administrative or sales support experience—ideally in a not-for-profit, cultural, or educational environment.
- Outstanding customer service and interpersonal skills, with a warm, professional approach to group sales and client communication.
- Strong organizational and multitasking abilities, with a proven track record of meeting deadlines and managing competing priorities.
- Skilled proficiency with Microsoft Office (Word and Excel) and familiarity with ticketing and financial systems (e.g., VivaTickets BOS, Sage) is an asset.
- A solutions-oriented mindset with the ability to listen to client needs, tailor offerings, and contribute to memorable group experiences.
- A collaborative spirit and the ability to work independently in a fast-paced environment.
- Bilingualism in French and English is considered an asset.
WHAT WE OFFER
- Perks: Free ROM membership for permanent full-time and part-time staff, plus discounts to over 200 attractions through Attractions Ontario.
- And more!