Group Benefits Administration

Description:

The Group Benefits Administration Plan Specialist provides a positive Client experience by completing the successful set- up and revisions of group plans by inputting data on various systems. Working in a production-oriented environment, this role demands strong technical skills, ability to manage multiple priorities simultaneously, an extreme focus on detail and quality, and completing work by necessary deadlines.

Main accountabilities:

• Process new business and/or revisions within established service standards (accuracy & timeliness)

• Set up and maintain plan coding on various systems

• Promptly respond to inquiries from internal business partners, and Clients

• Interpret plan design change requests; seeking clarification as necessary

• Understand, analyze and make recommendations on system setups that support customer requirements

• Partner with Service Representatives and Implementation Specialists to clarify plan design so that system setup is efficient and accurate

• Manage work priorities in a multifunctional environment

• Investigate and resolve escalated issues or complaints

• Assess and negotiate target dates to meet customer expectations; demonstrate sensitivity to customer's business needs

• Participate in business unit projects as requested

Competencies:

• Highly focused attention to detail with a proven track record of superior quality working in a production environment

• Superior English verbal and written communication skills

• Proven skills in customer service delivery

• Negotiation skills with the ability to work towards acceptable outcomes; offer solutions

• Analytical, organized, and a self-starter

• Ability to multi-task to achieve delivery dates

• Effective issue resolution skills

• Effective in a team setting; but also able to work independently

• Ability to work under pressure, manage shifting priorities, meet customer needs, and adapt to an ever-improving environment

• For Quebec: Bilingualism (French, English) required- immediate manager is a unilingual Anglophone outside Quebec