Description:
We value lifelong learners and have found the following combination of education and experience allows people to be successful in this role:
- Experience dealing with the general public, in-person, on the telephone and via email in a customer service focused and fast paced environment
- Experience with financial transactions/activities (e.g. using Monaris, petty cash reconciliation, checking accuracy of financial documentation etc.)
- Excellent verbal and written communication skills with the ability to establish effective relationships with the public, employees and a variety of internal and external stakeholders
- Highly organized, detail oriented and an analytical thinker
- Professional attitude with the ability to exercise tact and judgement
- Ability to diffuse distressed or angry customers on the telephone and in person
- Ability to work individually and as part of team
- Experience with word processing, spread-sheets, databases and other standard computer applications (e.g. MS Word, Excel, Outlook, PowerPoint)
- Experience with records management - electronic and physical files
- Able to lift fare product boxes
- Experience working in a high volume work environment and being able to manage shifting priorities
- Experience working with the public providing information on a variety of programs is preferred
- Experience managing time sensitive deadlines and prioritizing concurrent tasks, with limited supervision
- Knowledge of the Victoria transit system an asset
What we'll bring to the table...
- Access to fitness and lifestyle centers to help you take care of your physical fitness and health.
- Various programs that support employees such as an Employee Assistance Program and health and wellness initiatives and events aimed at fostering your mental health.
- An employee recognition program where we all recognize each other's successes (not just your Leaders!).
- A social club that gives you access to events throughout Victoria.