Front Desk Clerk

Description:

In support of the overall goals of Residence Services, a unit within the division of Student Affairs, the Front Desk Clerk performs a variety of administrative and customer service duties in the Residence Services Main Office. Residence Services provides accommodation services, programming and education to the on-campus student community, in addition to providing a summer conference operation for off-campus customers. The Front Desk Clerk provides front-line service to both students and guests, assisting with day to day inquiries, taking payments, and making referrals to appropriate individuals and departments.

Reporting to the Manager, Conference and Customer Service, the Front Desk Clerk supports day and evening operations, seven days a week. In addition to providing customer service, the Front Desk Clerk provides administrative support, processes a variety of financial transactions, and maintains the key inventory for residence buildings. The Front Desk Clerk is knowledgeable about the range of services and activities provided by the various departments within Residence Services, as well as the procedures of the Main Office, and develops and maintains familiarity with general university operations in order to provide service and information to students and guests.

Job Requirements

Skills:

• Proven ability to provide excellent customer service in a fast paced environment on a daily basis
• Strong interpersonal skills
• Demonstrates good judgment, diplomacy, tact and discretion
• Proven ability to pay attention to detail and accurately complete tasks, even during peak periods
• Good written and oral communication skills
• Good organizational and clerical skills
• Ability to work with or without supervision

Specialized Knowledge/Education:

• Demonstrated ability with MS word, excel and database software
• Demonstrated math skills
• High school graduation

Experience:

• One to two years recent cash handling and customer service experience in a hospitality, retail or higher education environment