Collaborate with the Management team to effectively manage operations of the theatre (Including: labour cost, cost of sales, revenue control, speed of service, Guest satisfaction, equipment and procedure training, safety of Guests and Cast, and film & product quality)
With a focus on food service, the In-Theatre Sales Manager is responsible to manage day-to-day operations of the department with respect to; revenue generation, effective scheduling & labour management, equipment maintenance & repair costs, speed of service, Guest satisfaction, superior quality & preparation standards, food safety, cash management, and food service accounting
Execute all food service programs at theatre-level including; training and coaching of frontline cast, as well as, providing management peer guidance and direction with respect to execution
Create engaging Cast incentives to promote a variety of sales initiatives
Accountable for inventory management which includes, but is not limited to, ordering & maintaining appropriate stock levels for business volume, maintaining control over expenditures, and minimizing shrink/waste within food service operations
Communicate on an ongoing basis with Management teams, including the General Manager and Regional In-Theatre Sales Manager, by attending all scheduled meetings and by use of the communication tools provided
Engage with Guests and make them feel special - helping to enrich people's lives through the power of movies
Be available and visible to Cast and Guests; observe and assist with any potential issues
Provide consistent performance feedback to all levels of Cast and address performance issues in a timely manner using effective performance management tools
Work safely and ensure all levels of Cast are made aware of and follow work safe practices
Ownership and accountability of budgets, targets, and results