Description:
We are proud to support Kids Help Phone. As a National Sponsor of Walk So Kids Can Talk, Landmark Cinemas is committed to supporting the mental health and well-being of young Movie Lovers, including our Cast & Crew.
WHO YOU ARE:
You are a proven leader in the Guest Service or Retail industry and know what it takes to be a budget owner in the area of food service sales including cost of goods, waste, shrink, stock management, and food service labour. Working with the broader management team will come natural to you and you will demonstrate your entrepreneurship in order to increase theatre sales and improve the overall guest experience. With your strong communication and collaboration skills, you can direct a team and guide the focus in order to demonstrate results and achieve goals... and YOU love movies!
THE JOB:
- Collaborate with the Management team to effectively manage operations of the theatre (Including: labour cost, cost of sales, revenue control, speed of service, Guest satisfaction, equipment and procedure training, safety of Guests and Cast, and film & product quality)
- With a focus on food service, the In-Theatre Sales Manager is responsible to manage day-to-day operations of the department with respect to; revenue generation, effective scheduling & labour management, equipment maintenance & repair costs, speed of service, Guest satisfaction, superior quality & preparation standards, food safety, cash management, and food service accounting
- Execute all food service programs at theatre-level including; training and coaching of frontline cast, as well as, providing management peer guidance and direction with respect to execution
- Create engaging Cast incentives to promote a variety of sales initiatives
- Accountable for inventory management which includes, but is not limited to, ordering & maintaining appropriate stock levels for business volume, maintaining control over expenditures, and minimizing shrink/waste within food service operations
- Communicate on an ongoing basis with Management teams, including the General Manager and Regional In-Theatre Sales Manager, by attending all scheduled meetings and by use of the communication tools provided
- Engage with Guests and make them feel special - helping to enrich people's lives through the power of movies
- Be available and visible to Cast and Guests; observe and assist with any potential issues
- Provide consistent performance feedback to all levels of Cast and address performance issues in a timely manner using effective performance management tools
- Work safely and ensure all levels of Cast are made aware of and follow work safe practices
- Ownership and accountability of budgets, targets, and results