Description:
At Harbour Cruises, the Food & Beverage Manager is responsible for our Food and Beverage Multi-Unit Operations including and not limited to our: Vessels, Offsite , Dock-Side and Pop-ups Events. The Food & Beverage Manager is also responsible for strategic planning, execution, follow-up, and overall analytics of our products and services. The successful applicant will be responsible for structuring and maintaining a high level of service, consistently across all our venues. Aside from being business and industry savvy, the Food & Beverage Manager has experience and energy for cultivating a positive and inclusive working culture. The Food & Beverage Manager is meticulous, systematic, organized, professional, and a great team player.
As Food & Beverage Manager at Harbour Cruises, you’ll get to:
- Manage all Food and Beverage operations including all our venues (Vessels, Offsites, Popups etc.)
- Comprehensive knowledge of spirits, cocktails and wines
- Maintain exceptional levels of customer service
- Ensure and exemplify compliance of Harbour Cruises brand standards
- Recruit, train and develop our Food & Beverage Team (Onboard, onsite, offsite)
- Manage guest queries and concerns with tact, professionalism and efficiently.
- Develop and execute departmental targets and objectives, schedules, budgets, policies & procedures, etc.
- Work in tandem with our Executive Chef for Menu Development, Cost Control, Productivity, Quality Assurance
- Ensure our Food and Beverage departments are adequately and productively staffed according to labour standards
- Drive revenue through effective pricing strategies, promotions, initiatives, etc.
- Hold our teams to high standards by holding them accountable through (Checklists, Reviews, Audits, Performance Management, Progressive Management, Tests etc)
- Ensure that all our venues are set up for success through the maintenance and organization of our equipment and resources. (ie. Inventory, communication)
- Conduct daily inspections and walkthrough of our spaces and follow up with non-conformities
- Liase with all departments to ensure seamless communications to execute our daily operations
- Ensure all our venues are in “show ready” condition, and work directly with our Maintenance department to ensure everything is functional and clean
- Innovate with our Operations and Sales team to develop trending and profitable ideas to increase branding awareness
- Responsible for tactful engagement with our clients (Feedback, Quality Assurance, Problem Solving, Customer Service etc)
- Adhere to all Safety requirements and acts as the Point of Contact onboard – responsible for both our employees and external guests
- Manage, Network, and develop vendor relations and partnerships (ie. Local Communities, businesses, organizations and events)
- Additional duties as assigned
What you will bring to the team
- Food and Beverage Management and leadership experience in a Multi-Unit Operation
- Banquets, Restaurants, other venues
- Experience recruiting, managing and developing up to 50+ employees seasonally
- Communicate, collaborate, and execute any BEOs provided with the Sales Department
- Identify creative solutions or alternatives to optimize our operations
- Demonstrated ability to maximize revenue without compensating customer service
- Being a consistent presence on the floor to support and lead the team
- Extensive Food and Beverage Knowledge – minimum 10+ years of experience
- Ability to build and maintain positive internal and external relationships
- Unfazed by pressure and excellent ability to work in fast paced and demanding environments
- Hands-on approach, not afraid to get your hands dirty
- Catering, Banquets, Restaurants experience is an asset
- Delivers outstanding customer service and interpersonal skills
- Excellent Communicator (Internal and external)
- Multi-tasking, flexible and able to think quickly on their feet
- Attention to Detail and Organization is a must
- Financially Savvy (Purchasing & Costing, Profit & Loss, Yield Management etc)
- Ability to maneuver around different areas and are comfortable being physical – working long hours on their feet, able to lift and carry up to 23 kg.
- Bilingual or knowledge of additional languages (Bonus)
- Ability to work Flexible Hours (Nights, Weekends, Holidays etc) as required
- Administrative skills and knowledgeable of ever-changing technological software & systems
- POS, Mobile Devices
- Billing, Reservations, Bookings
- Microsoft 365 (Word, Excel, Outlook, Sharepoint etc).