Description:
Reporting to the Accounts Receivable Manager, the incumbent is responsible for processing and verifying the bank payments for student tuition fees, student related payments, and credit card disputes from Moneris, Amex, CIBC and Flywire. Assist Finance and International Admissions in providing the incoming details for refund requests. Process refunds and credit card payment requests and prepare monthly bank payments, refunds and chargebacks reconciliation and statistics reports
Responsibilities
Application of Student Payments and Student Refunds
- Verify, process and reconcile student’s tuition fee payments received from various bank websites and service portals such as RBC, Flywire, Western Union, ICICI, CIBC Global and RBC bank payments daily before posting. Follow up if there is any information or amount discrepancy.
- Verify and process funds received from departments, sponsors and other external third parties at student tuition payment and student invoices for third party sponsors.
- Review and verify student refunds received from the international refund team and the Registration for refund requests at Flywire, Western Union, ICICI and CIBC portals and submit to the Supervisor for final verification and refund processing.
- Assist student refunds processed at Flywire, Convera, CIBC and ICICI
- Assist and respond to Convera/Flywire/CIBC/ ICICI inquiries for payments with incomplete or wrong student ID/information at the Payment Office mailbox.
Cheque and Deposit Verification
- Verifies and process cheque deposits through RBC Scan Pro.
- Post account receivable entry for payments received.
- Follow up with department, and external parties for more information and ensure payments are posted to correct general ledger accounts and apply to the correct invoices.
- Record all other deposits received from Institutions, third party sponsors, and Campus Residence.
Customer Service
- Assist students with any payment-related queries within 24 hours via email or phone.
- Liaise with department coordinators and Managers for student and non-student-related payment/deposit queries.
- Assist and respond to inquiries received at the Payment Office mailbox.
Other
- Verify chargeback reports from Moneris, Amex, CIBC Global, and Flywire and follow up with Students on payment dispute cases with students and banks.
- Follow up with students on chargeback and verify credit card information at the student system Moneris report. Update student on payment adjustment made due to disputes request.
- Process card payments through phone and apply payments for invoices and accounts requested by departments or clients that make EFT payments.
- Other duties as assigned.