Financial Customer Service Representative

Description:

We’re creating an opportunity for you to learn, lead, and grow in your career! At Sitel Group®️, one of the largest global providers of customer experience (CX) products and solutions, we are hiring multiple Financial Customer Service Representatives to support high-volume inbound customer service projects for our industry-leading financial services clients.*

As a trusted employer, we’ll create the best match for you based on your experience and preferences, including full time daytime and evening shifts. After applying, you’ll complete our video interview where we’ll get to know each other better. Be sure to look for an email from interviews@hirevue.com for your personal link. After you complete your interview, our team will review your application and be in touch after 24 hours to discuss which position best matches your skill set. Sitel Group®️ has more than 20 years of experience hiring for our customer support roles - our modernized application technology benefits our customers and you!

• With your job application, you may see some communications come from Sitel Group as well as SYKES.

Location Requirements: Must legally reside in Canada.

Core Responsibilities

• Handle inbound service calls from multiple credit unions and their members, while providing accurate account and financial product information

• Understand and strive to meet or exceed metrics while providing excellent customer service

• Drive customer satisfaction through voice, chat, and/or email communications

• Multitask and navigate through multiple systems

Work with us and enjoy

• Hands-on, 100% paid training

• Work from home benefits include saving time, money, and the environment

• Benefits including medical, dental, life, and vision insurance, company matched RRSP contribution, and generous paid time off

Qualifications

• You are 18+ years of age

• You have a high school diploma (or GED equivalent)

• You can pass a criminal background check and drug screening

• You are eager to advance your career with a reliable company

• You work well with a team or independently

• You are able to commit 40 working hours per week

• You have previous call center and or financial and banking experience