Description:
To ensure that all monies are managed and deposited accurately to client accounts. To review, calculate and input charges resulting from household income changes for clients who are in receipt of subsidy. To provide customer service to the public and staff by responding to daily inquiries.
Support the tenant income verification process by determining the amount of rent resulting from information submitted through the annual re-documentation process and the regular household income changes.
What you will do in this role:
- Review and update client financial information submitted by program leads
- Prepare standard and ad hoc correspondence to clients regarding complex adjustments as per policies and procedures
- Update and maintain client account information in the appropriate client management systems, including client move-ins, move-outs, transfers, parking additions/changes and all relevant financial information changes
- Create, update and maintain pre-authorized payment accounts
- Receive and deposit payments to client accounts
- Verify all payments against receipt log ensuring that payments are properly applied against charges and determine the application of ad hoc payments
- Apply open credits through the review of an open credit report and upon direction from programs to ensure the accuracy of legal notices sent to clients
- Ensure that payments are properly applied against charges and determining the application of ad hoc payments through the review of past and present data
- Develop and maintain relationships with internal client service groups
- Support changes to client financial information as directed by client service groups
- Respond to routine and non-routine requests for information from clients
- Research and analyze complex accounts receivable questions
- Apply payments as requested by the Rent Collection Coordinators
- Input invoice charges into the client management system
- Adjust the client account for insufficient funds and create the resulting administration fee
- Other related duties as required