Field Service Technician

Description:

Canon has been at the forefront of digital imaging solutions for more than 80 years. We’ve established a diverse culture that’s made us a respected and successful industry leader. Canon’s corporate philosophy is Kyosei: all people, regardless of race, religion, or culture, harmoniously living and working together into the future. We have been recognized by Forbes as one of Canada’s best employers for diversity.

Each year, we demonstrate our ongoing commitment to environmental sustainability by participating in programs that support this philosophy and our Environmental Charter. Since 2019, Canon Canada has been named one of Canada’s Greenest Employers, an award that recognizes employers leading the way in creating a culture of environmental awareness

We’ve adopted to the new world of work by introducing multiple workstyles to compliment our philosophy of belonging. We have high expectations of ourselves – and of you. We expect you to contribute from Day 1. We want your career with us to be a journey, and we provide the tools to help you succeed and have a valuable role in Canon’s story.

Key Responsibilties

• Follow contact protocol when discussing service-related matters with Dispatch and FSM:
  • Product information
  • Customer concerns
  • Parts problems
• Adhere to customer requirements in providing quality products and service
• Respond to customer calls in a prompt and efficient manner
• Accomplish assigned service calls thoroughly within an average time per call as defined by management
• Perform equipment repairs and conduct preventative maintenance using the most cost-efficient methods
• Complete standard network installations of equipment
• Fill out performance reports on unusual equipment problems
• Submit all service reports in a timely fashion
• Maintain parts inventory, and order parts as necessary

To Succeed, You Will Need:

• Completed post-secondary education (specialty in technical or technological electronics and/or business equipment)
• Computer knowledge (working knowledge of Microsoft Windows, Microsoft Office Suite)
• Demonstrated knowledge of and aptitude for electro-mechanics
• Proven knowledge of colour theory
• Good interpersonal and communication skills, with the ability to deal with people in all levels of the organization and its customers in a diplomatic and professional manner
• Able to install and set-up delivered equipment
• Strong organizational skills, with the ability to organize a territory effectively to minimize travel time and to maximize on number of clients to service
• Must possess a valid driver’s license, a safe driving record, and a dependable vehicle