Field Service Administrator

Description:

As one of the world’s leading analytical instrumentation companies, Bruker covers a broad spectrum of advanced solutions in all fields of research and development. All our systems and instruments are designed to improve safety of products, accelerate time-to-market and support industries in successfully enhancing quality of life. We have been driving innovation in analytical instrumentation for 50 years now. Today, nearly 7,000 employees are working on this permanent challenge, at over 70 locations on all continents.

Bruker Daltonics, a leading manufacturer of mass spectrometry instrumentation, software and accessories, has an immediate opening for a Field Service Administrator based in Milton, Ontario. The Service Administrator will coordinate day-to-day operations of customer service department reporting to the Regional Service Manager.

Responsibilities

• Maintain accuracy of service dispatch calendar in Sales Force CRM, ensure timely case closure.
• Monitor Service Reports and ensure document completeness including attachment of electronic copy of signed customer acceptance documents in Sales Force.
• Communicate with customers to confirm assigned engineer and tentative schedule/plans and spare part delivery.
• Maintain local part depot and spare part shipping.
• Oversee part return process and all related documents.