Evening Front Desk Support Worker

 

Description:

  • Greets and directs tenants, guests, contractors and suppliers to the Elm housing program;
  • Receives and redirects calls from external and tenant to the appropriate staff;
  • Schedule appointments for the Women’s College Clinic operating at Elm; schedule tenant booking of communal spaces the Jack Layton Lounge, Nancy’s Auditorium, and the Winona Community Lounge;
  • Assist in providing orientation to new tenants to ensure familiarity and understanding of programs, staff and community environment;
  • Responds to on-site emergency needs by using the on-call procedures (i.e. Directors, Property Services and Housing Support program staff);
  • Take corrective action when responding to potential safety hazards; ensure hazards are reported to the appropriate personnel;
  • Report all disturbances, vandalism or other emergencies to the supervisor; complete an incident report as required;
  • Liaison with appropriate staff including Housing Workers, Community Engagement staff and Property Services.

QUALIFICATIONS:

  • Completion of an undergraduate university degree in a relevant field (e.g. Social Work) (Cases for equivalency will be considered);
  • Ability to use equipment relevant to the position i.e., computer, phone system, security monitoring;
  • 1 to 3 years directly related experience within supportive housing;
  • Completion of the Toronto Hostel Training Centre’s certificate an asset;
  • Knowledge of the Residential Tenancies Act;
  • Strong interpersonal skills;
  • Exceptional verbal and written communication skills;
  • Knowledge and experience in de-escalating conflict and responding to crisis situations;
  • Ability to interact in a respectful and professional manner with a diverse community of women, their families and guests within a supportive housing environment;
  • Experience working with diverse individuals and groups e.g. cultural diversity, gender, abilities, religion, race, sexual orientation, etc.;
  • Demonstrate knowledge of and experience working with women living with experiences of precarious housing, poverty, violence/trauma, and mental health/concurrent addictions issues;
  • Knowledge and experience working from an anti-oppression framework and trauma informed practice;
  • Knowledge of harm reduction framework;
  • Ability to follow all safety policies and procedures within the work area and respond properly to emergency or safety situations;
  • Ability to think independently, demonstrate good judgment, problem-solving skills and effective decision-making skills;
  • Must be organized and detail-oriented;
  • Ability to work well under pressure;
  • Knowledge of security operating systems an asset;
  • Knowledge and ability to communicate in a second language an asset;
  • Experience working in a residential setting an asset;
  • Completion of WHMIS training an asset.

Organization YWCA Toronto
Industry Secretary / Front Office Jobs
Occupational Category Evening Front Desk Support Worker
Job Location Toronto,Canada
Shift Type Evening
Job Type Full Time
Gender No Preference
Career Level Intermediate
Experience 2 Years
Posted at 2023-02-11 3:24 pm
Expires on 2025-01-22