Description:
ReStore is looking for people, who want opportunities to develop and grow, take initiative, and work well within a team environment! We are currently looking for a Full-Time eStore Manager to run our eStore.
Habitat for Humanity Southern Alberta ReStore’s value their employees and provides a comprehensive and competitive benefit program including:
- Benefit Program.
- Sick days.
- (3) weeks paid vacation time (equivalent to weekly hours worked).
- Employee & Family Assistance Program.
Key Responsibilities:
- Efficiently and effectively operates our eStore website: https://restoreestore.ca/.
- Digitally photographs, prices and displays online products specifically selected for the eStore.
- Curates the eStore website so that it is visually appealing, and products are arranged in the appropriate categories to facilitate customer browsing and sales statistics reporting.
- Works with Marketing on overall design and unique promotional opportunities.
- Adheres to all established brand guidelines and HFH partnership directives as they pertain to online promotion of donated product.
- Fulfills customer orders both online and assisting with transfers and customer load outs.
- Professionally responds to customer inquiries and comments in a timely manner.
- Maintains the eStore area in a clean and organized fashion.
- Works with the Distribution Centre to ensure a steady supply of appropriate products are selected to sell through the eStore.
- Submits weekly and annual reports of measurable sales statistics.
- Assists the South Store Management with sales floor and receiving coverage as needed.
- Works with the Distribution Centre and ReStore Management to promote and bolster sales of unique and bulk products.
- Adheres to all relevant safety procedures and policies.
- Other duties as assigned.
Skills/Qualifications:
- Proven excellent customer service experience and skills.
- Patience and good listening skills when dealing with customers.
- Takes great pride in completing a job with accuracy, proficiency and effectiveness.
- Proven communication, interpersonal, conflict resolution and problem-solving skills.
- Excellent data and computer skills; specific experience with ecommerce and specifically, Shopify would be an asset.
- Able to create reports, analyze data and determine conclusions.
- Excellent organizational, administrative, and time management skills.
- Prioritize effectively and communicate well with others.
- Capacity to work under pressure in a fast–paced environment.
- Experience with social media is considered an asset.
- Knowledge of DIY (do it yourself) building projects and materials.
- Certification in both WHIMIS and First Aid.
Physical Requirements:
- Capable of lifting 50 pounds independently, more with a partner.
- Ability to spend the majority of the day standing or moving around the warehouse/store.
- Open availability during store hours.
- Operate basic warehouse equipment, including pallet jack, hand trucks and power tools.