Description:
Essential Qualifications (what we’re looking for in your resume):
- Diploma, Bachelor or Master’s degree in computer science, information technology, information management, web development, business, or a related field.
- Experience in User Experience (UX) and/or service design, and delivery of digital services.
- Experience delivering successful innovation, digital products and services, in a professional environment.
- Experience with market or user research and analytics.
- Experience facilitating small group workshops to elicit project requirements.
- Experience consulting, advising and managing expectations of end users and internal stakeholders with conflicting needs and demands, engaging with senior stakeholders, representing organizational objectives, helping to break down organizational silos
- Experience with experience with the day-to-day operation and user-facing administration of a web content management system, preferably Drupal, is an asset.
If your resume shows education, training, and/or experience equivalent to the essential qualifications listed above, your application may be equally considered.
Desired Knowledge, Skills and Suitability (what candidates will be assessed on):
- Understanding of the principles of service design, product management, user research and data analysis as they relate to digital services, and how to apply each in order to improve a service.
- Strong leadership skills to manage changing priorities, and the ability to lead and manage multiple projects and priorities at once, including leading and deliver a digital program or portfolio of digital products.
- Knowledge and experience in agile and iterative ways of working, including being part of a team to help build prototypes and production-ready versions of digital services.
- Excellent organizational skills, being self-motivated, and ability to prioritize workload
- Knowledge of new and emerging digital and technology sectors and related disciplines, including product management, user research, analysis, web analytics and user experience design and business policy.
- Ability to work independently and collaboratively with a range of stakeholders, including end-users, program areas and external contractors to make achievable commitments and delivery.
- Excellent communication (written and oral) and presentation skills.