Description:
You’ll enable customers to take maximum advantage of our software by leading and participating in the delivery of end-to-end software implementations.
Consultation & Requirements Gathering
- Educating customers on what’s required for successful implementations
- Gathering and documenting customer functional and technical requirements
- Creating design recommendations and securing agreement on designs that satisfy customer requirements and reflect industry best practices
Project Management
- Establishing a shared vision of project success during project initiation and confirming a common understanding of project scope, delivery approach, task ownership, and deliverables
- Controlling and communicating project scope, schedule, budget, and risk to customers and management
- Leading regular project discussions with customers and project teams to review work plans, risks, actions, issues, and decisions that drive projects to completion and minimize “time to value”
Configuration
- Configuring our no-code software based on the solution design, performing quality assurance to minimizing rework (no coding required)!
Customer Training
- Delivering administrator, train-the-trainer, and end-user training sessions, and authoring training materials as required (including documents, decks, videos, etc.)
People Who Excel:
- 6 - 8+ years of prior experience in leading & delivering enterprise off-the-shelf software or incident management solutions
- Experience with Visio, MS Project, MS Office, and CRM’s such as Salesforce
- Experience within Risk Management, Internal Audit, and Regulatory Compliance Management or Corporate Security is a bonus but not a must have!
- You love to make customers happy regardless of any obstacle!
- You’re a go-getter with an excellent ability to manage ongoing projects simultaneously
- You have exceptional communication skills and get pumped speaking with customers
- You’re a self-starter who can take charge of tasks with minimal direction (we’re not fans of micro-management)
- You’re accountable for your work! You take the time to invest in research, learning, and practice to make yourself an expert in your field!
What we’ll give you in return:
Resolver is one of Canada's Great Workplaces. Culture isn't just something we write about (although we do), we live our values and challenge each other to be our best selves. We invest in Resolverites who will grow with us. Here’s how we do it:
- Health and Wellness Benefits: 100% paid by us for health and dental from day one. And our vision care is every 12 months! We also offer a wellness/fitness reimbursement, that can go towards things like gym memberships, yoga classes, soccer membership fees or a bike.
- Professional development: we have an external learning budget to help you grow and develop. We host a learning workshop about every 6 weeks on topics like Time Management, Self-Awareness and Giving Feedback; we also have e-learning to meet the needs of our remote team. We offer a Career Development Program to help you identify and build your skillsets for internal growth opportunities and beyond. We also have a Coaching Program for all our managers. We know how important it is to have a good boss, so we invest in their development.
- Vacation: it's open, which means we don't worry about an accrual clock. On average, we see most folks enjoying between 3-4 weeks off a year.
- Parental leave: Best-in-class top-up for new parents - 100% for 15 weeks new parents and 5 additional weeks of pregnancy leave for birth mothers.
- Flexibility & trust – While we are remote for now, we enable our team to create a work environment that will set them up for success. We hire adults and we trust you to manage your outcomes. Day-to-day, everyone is given the option to decide whether they want to work remote or in-office depending on the needs of their role.
- Back in the Office – If you choose to come into the office once we’re back, you will have access to snacks and beverages and in-office games like Switch, chess and ping-pong. We will be offering up lots of opportunity for team socials too, including the folks who are remote!