Engineering Operations Clerk

Description:

The City of Maple Ridge is seeking an enthusiastic and detail-oriented Engineering Operations Clerk to join our Engineering Operations Department! In this dynamic role, you’ll perform a variety of clerical tasks that require a solid understanding of municipal standards, departmental services, policies, procedures, and business objectives. You will be a key resource in providing factual and timely information in response to a wide range of inquiries. The position involves exercising independent judgment when assessing public calls, determining the nature of concerns, and efficiently dispatching them to the appropriate channels. Additionally, you’ll take responsibility for developing work methods and procedures while managing recurring clerical duties. Your work will be reviewed for accuracy, completeness, and alignment with departmental standards, offering a fulfilling opportunity to make a tangible impact on the community. If you're ready to contribute to a fast-paced, service-oriented team, we invite you to apply!

EDUCATION AND EXPERIENCE
Grade 12 supplemented by courses in business office skills or business administration plus sound related experience; or an equivalent combination of training and experience.

KNOWLEDGE, SKILLS AND ABILITIES

• Considerable knowledge of the services, functions, procedures, bylaws and regulations governing applicable department operations and activities as they relate to the work performed.
• Considerable knowledge of word processing, spreadsheets, and database software applicable to the work.
• Sound knowledge of modern office practices and procedures.
• Ability to take and transcribe minutes.
• Ability to make decisions in accordance with the rules, regulations, and procedures of the department.
• Ability to meet and deal tactfully, courteously and accurately with the public and municipal staff and provide factual information and assistances on matters related to the work.
• Ability to read non-complex maps and drawings applicable to the work.
• Ability to type with a high degree of accuracy.
• Ability to multi-task and meet deadlines.