Description:
As an Engineer on the Endpoint Management team within the Professional Services organization, you will have the opportunity to help lead the service delivery functions related to the setup, configuration, and administration of Microsoft and Apple endpoints (mobile and desktop) for our valued enterprise and public sector clients.
What you’ll do:
- You will support the team on endpoint management projects, which would include upgrades, installations, configurations, migrations, security enhancement, administration, policy development, and user training. This will require a technical understanding of Microsoft System Center Configuration Manager (SCCM), Microsoft Intune, and Apple Device Support and Management.
- You will work closely with co-workers (internally), end-users (externally), and vendor representatives (Microsoft and Apple) on the installation, configuration, and troubleshooting of endpoint management environments, in accordance with contract SLAs
- You will help to provide technical guidance and direction to Technicians on the team, in efforts to enhance and develop their expertise, experience, and skill set
- You will have a hunger for learning, and take advantage of the opportunities to pursue relevant certifications and training in endpoint management technologies from Microsoft and Apple.
- You will be a role model for our values of personal growth, customer passion, taking care of others & owning the end result.
- You will have the opportunity to work in a highly visible customer-facing role.
- You will have the chance to use your technology expertise, supporting a detailed, actionable Statement of Work with our architects, engineers, and project managers.
- You will do this by staying on top of new trends and technology updates
- You will also continually fine-tune your delivery, adoption, and problem-solving skills along the way
What you’ll bring to the table:
- A curious mindset, willing to ask the right questions to provide customers with the best possible solution
- A problem solver with the capability to uncover & address the root cause of an issue
- A proactive work ethic that puts responsiveness to customers first
- Passion for building strong relationships with customers and driving great CX
- Computer Science / Information Technology degree or diploma. Equivalent industry experience is a plus
- Ability to travel up to 10% of the time
- Minimum of one year’s experience in a technical role (Technician) in a professional services capacity, or 3 + years of related industry experience.
- Training and / or certificates to include; Azure and Active Directory Fundamentals, Microsoft SCCM (System Center Configuration Manager), Windows 11 upgrades, and iOS / macOS system experience for device management