Employee Relations Consultant

Description:

In addition to case work, you will bring your expertise, experience and passion to support strategic conversations with the HR team, working together when it’s time to develop new policies, strategize on the best way to roll out and implement new legislation, or propose ideas for how to ensure we’re always Well Managed and serving our associates effectively. We are a small team with a big mandate. We support an open and flexible work environment; we work passionately, we value initiative, we’re always open to new ideas to better how we do what we do, and provide the best possible service to our associates and business leaders.

As an ER Consultant you will be working on:

• Case work including for accommodations, conflict resolution, and performance management

• Supporting our managers throughout the employee lifecycle, including recruitment, active employment and termination

• Providing coaching and support to both managers and associates in difficult situations

• Conducting investigations into allegations of discrimination/harassment and providing and presenting recommendations to business leaders

• Partnering with the Ethics and Investigations Team based out of the U.S. for conflicts of interest and other related matters

• Ensuring the Employee Relations team is well managed, which includes taking initiative on areas of improvement, ensuring legal compliance at all levels and keeping a pulse on our top risks

• Various projects that come up from time to time, including developing new training programs, streamlining workflow across the HR team

• Partnering with our international partners in the U.S., the U.K. and the Philippines’ Employee Relations Team for continuous learning, share best practices and improve our Canadian processes and practices

Basic Qualifications

• Undergraduate degree or diploma in Human Resource management or a related field

• 4+ years of Employee Relations experience (case management)

• 2+ years of Investigation training and experience

• Exceptional communication skills, both verbal and written

• Human Resource designation or working towards (CHRP, CHRL)

• Strong time management skills and ability to manage a large caseload

Preferred Qualifications

• Graduate degree in a related field (humanities, HR, law etc.)

• Experience in conflict resolution, mediation etc.

• Ability to present data in a meaningful and compelling way.- Able to deal with highly confidential information discreetly.

• Knowledge of Employment Law and experience in an Employee Relations advisory role distinctly preferred.

• Experience of people management issues.

Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.