Description:
Garaventa Lift is an International company specializing in the design and manufacturing of wheelchair lifts and home elevators. We have an immediate opening for a talented, energetic, and detail-oriented individual in our Technical Support department.
Job Details
- Primary work is fast-paced customer contact where international customers receive installation, maintenance, and troubleshooting advice.
- Practical knowledge of mechanical systems, electrical controls, or complex machinery is an asset.
- We provide training to strengthen knowledge of hydraulics, electronic controls (PLC), electrical and mechanical systems specific to our products.
- Compensation is based on experience and contribution to our team.
- Garaventa Lift is an equal opportunity employer and offers an excellent benefits package.
- The position is full time with shifts distributed during the department operating hours of 6 am to 4:30 pm Pacific Time.
Main Responsibilities
- Reporting to the Technical Support Manager, a Technical Support Product Specialist acts as the gateway to Garaventa for field technical issues related to our lifts.
- Communicates with customers via email, telephone, and in-person (ability to travel).
- Tier 1 troubleshooting (identification of issues and communication known solutions).
- Tier 2 troubleshooting (use of schematics, wiring diagrams, and sequence of operations to determine faults).
- Tier 3 troubleshooting (field inspection, liaises with engineers, product managers, and other subject matter experts to develop and execute resolutions).
- Gathers technical information from manuals /drawings and transmits to customers.
- Processes parts orders, identifies correct parts for field repair or replacement, and parts lookup.
- Processes and adjudicates warranty and claims.
- Identifies quality issues and defect patterns.
- Assists in the creation and distribution of technical and product bulletins.
- Limited travel (ability to travel outside Canada on business).
- Other relevant tasks as assigned.
Skills And Qualifications
- Elevator Mechanic, Electrician, or Mechanic preferred. Equivalent field experience is accepted.
- Fluent in English (additional languages are beneficial).
- Excellent written communication and clear, concise verbal communication.
- Exceptional customer service skills.
- Ability to work with minimal supervision.