Description:
Excellent presentation and negation skills and a passion for digital commerce will be critical to succeed in this role.
Responsibilities
- Consistent cross functional collaboration with various stakeholders and develop new approaches to improve and standardize internal processes to ensure myCoke growth and exceeding customer expectations online.
- Work independently without supervision to execute myCoke strategy across Canada
- Manage and be the trusted advisor for all related myCoke projects including technical Change Management, general support, customer growth strategy
- Negotiate and gain stakeholder buy-in while using Sales and Project management skills and knowledge with myCoke to influence the stakeholders’ decisions, provide insight, and help secure robust solutions.
- Drive Local, Regional and National Accounts myCoke adoption in collaboration with General Managers, Sales Directors, and Accounts Executives.
- Participate in routines across North America Coca-Cola Bottlers collaboration sessions via phone, email or in person to review myCoke enhancements roadmap and align on prioritization, service performance, CONA Change Requests and introduce opportunities for improvement.
- Main point of contact for myCoke technical incidents escalations, prioritization and reduction and voicing the final decisions to IT department for updates
- Manage annual budget elements within CCNA Service Level package and internal team budgets ensuring compliance and preventing overspending
- As a people manager, the primary role will be to develop targets and operating plans and a focus to coach & develop the team, ensuring they are customer-focused, high performing and deliver excellent customer experience online and drive growth and innovation.
Qualifications
- 3 years of eCommerce, Business Planning and/Marketing experience
- Ability to multi-task cross functional workstreams, while managing high attention to detail
- Proven experience in delivering best customer experience practices
- Proven background in analyzing performance, customer activity and analytics
- Strong business acumen
- Excellent verbal and written communication skills
- Excellent presentation skills
- Strong negotiation and influencing skills
- Proven experience with team leadership and management - coaching, and development
- Bilingual - French and English considered an asset