Ecommerce Manager

 

Description:

Excellent presentation and negation skills and a passion for digital commerce will be critical to succeed in this role.

Responsibilities

  • Consistent cross functional collaboration with various stakeholders and develop new approaches to improve and standardize internal processes to ensure myCoke growth and exceeding customer expectations online.
  • Work independently without supervision to execute myCoke strategy across Canada
  • Manage and be the trusted advisor for all related myCoke projects including technical Change Management, general support, customer growth strategy
  • Negotiate and gain stakeholder buy-in while using Sales and Project management skills and knowledge with myCoke to influence the stakeholders’ decisions, provide insight, and help secure robust solutions.
  • Drive Local, Regional and National Accounts myCoke adoption in collaboration with General Managers, Sales Directors, and Accounts Executives.
  • Participate in routines across North America Coca-Cola Bottlers collaboration sessions via phone, email or in person to review myCoke enhancements roadmap and align on prioritization, service performance, CONA Change Requests and introduce opportunities for improvement.
  • Main point of contact for myCoke technical incidents escalations, prioritization and reduction and voicing the final decisions to IT department for updates
  • Manage annual budget elements within CCNA Service Level package and internal team budgets ensuring compliance and preventing overspending
  • As a people manager, the primary role will be to develop targets and operating plans and a focus to coach & develop the team, ensuring they are customer-focused, high performing and deliver excellent customer experience online and drive growth and innovation.

Qualifications

  • 3 years of eCommerce, Business Planning and/Marketing experience
  • Ability to multi-task cross functional workstreams, while managing high attention to detail
  • Proven experience in delivering best customer experience practices
  • Proven background in analyzing performance, customer activity and analytics
  • Strong business acumen
  • Excellent verbal and written communication skills
  • Excellent presentation skills
  • Strong negotiation and influencing skills
  • Proven experience with team leadership and management - coaching, and development
  • Bilingual - French and English considered an asset

Organization Coca-Cola Canada Bottling Limited
Industry Marketing Jobs
Occupational Category eCommerce Manager
Job Location Toronto,Canada
Shift Type Morning
Job Type Full Time
Gender No Preference
Career Level Intermediate
Experience 2 Years
Posted at 2023-06-10 11:48 am
Expires on 2024-12-14