Driver Examiner

Description:

Serco supports the Ministry of Transportation as a prime for their Driver Examiner Services (DES) contract which supports their DriveTest Centre operations, providing customer information and assisting members of the public at various stages of the driver’s licensing process. Our team of Driver Examiners engages with customers in a friendly, knowledgeable and professional manner.

You will be part of a team that works closely with the customer and other Serco teams that that examine applicants through a road test to determine their abilities in the mechanics and handling of vehicles. Driver Examiners also conduct controlled class tests; observe and assess riding habits, skills and the applicants’ demonstrated ability in the operation of vehicles, making notes on applicants’ compliance to traffic laws, how they handle stressful situations, their adherence to driving regulations and safe driving practices.

You will provide examination results and details regarding errors, as well as areas requiring improvement and complete the evaluation forms for road test assessments, entering road test results into a system/computer. Serco’s Regional Managers and individual Site Managers lead the team of Driver Examiners, offering many years of experience working with our customer and providing the Ministry with excellence in customer care.

This position is contingent upon your ability to Pass Criminal Record Check (CPIC); Fingerprint Criminal Record Check.

In this role, you will:

• Evaluate the driving abilities of driver’s licence light vehicle applicants at the G2 and G level.
• Conduct road tests for those requiring special needs or for those with disabilities.
• Provide grade of road test, licence information and resolve licensing issues.
• Provide information and assistance related to Driver Examination services.
• Responds to enquiries related to driver licensing, determines applicant status, and provides information regarding test/re-test procedures and classes of licences.
• Completes three-point verification by verbally confirming the candidates full Name, full Date of Birth and full Address.
• Ensure the fair and proper conduct of examinations in an environment that enables candidates to perform at their best.
• Review information and determine test requirements.
• Ensure the fair and proper conduct of examinations.
• Examine applicants through a road test and determine the fitness, competency, and knowledge of driver’s licence applicants.
• Provide examination results and complete evaluation forms for assessments.
• Create a calm, professional, and supportive environment that enables applicants to perform to the best of their abilities.
• Attends travel points to provide testing and licensing services, where applicable.
• Must be able to perform physical duties of the position, this may include sitting or standing for extended periods of time and entering and exiting vehicles up to 30 times per shift.

Qualifications :

To be successful in this role, you will have:

• Fluency level in French and English.
• Intermediate-level computer skills in Microsoft Office.
• 1-4 years of customer service experience in a service environment.
• Touch-typing and data entry.
• Must hold a valid Ontario Class G driver’s licence.
• Must have at least four years driving experience, verified based on “date first licenced” indicated on the Ontario driver’s licence.
• Must have and maintain an acceptable driving record- no more than four demerit points and three violations at all times during employment as a Driver Examiner.
• Thorough knowledge of applicable sections of the Highway Traffic Act, related regulations, and legislation.