Evaluates the driving ability of applicants at the G2 and G level.
Evaluates the driving ability of applicants at the M2, M and controlled class (ABZ) level, if qualified and required.
Provides grade of road test, licence information and resolves licensing issues.
Provides information and assistance related to Driver Examination services.
To ensure the fair and proper conduct of examinations in an environment that enables candidates to perform at their best.
KEY RESPONSIBILITIES:
Provides excellent customer service during the delivery all Driver Examination Services.
Responds to enquiries related to driver licensing, determines applicant status, provides information regarding test/re-test procedures and class of licence(s).
Completes verification by verbally confirming the candidates full name and full date of birth.
Examine applicants through a road test; to determine applicant’s abilities in the mechanics and handling of vehicles, notes compliance to traffic laws, stressful situations, driving regulations and safe driving practices.
Provides examination results and details regarding errors and areas requiring improvement.
Completes evaluation forms for road test assessments.
Attends travel points to provide testing and licensing services, where applicable.
If conducting M2, M and controlled class tests, observes and assesses riding habits, skill and demonstrated ability in the operation of vehicles.
Conducts road test for those requiring special needs or for those with disabilities.
Comply with all regulations, policies and procedures pertaining to the operations including occupational health and safety, environmental, drug and alcohol, and quality.
Adheres to all Ministry and operational confidentiality requirements.
Other related duties relevant to this position as may be required.
HEALTH AND SAFETY:
Ensures the ongoing maintenance of safe, healthy, and sustainable working environment at a DriveTest Centre including travel points.
Takes every precaution to contribute to a safe and healthy workplace.
Demonstrates correct use of equipment, materials and protective devices required by law.
Demonstrates awareness of and educates self on changes to legislation, regulations, Company policies and procedures.
Takes the initiative to report unsafe conditions.
Complies with Part III, Section 27 of the OHSA (Duties of Workers).
OTHER/PROJECTS:
Comply with Serco Canada Inc. policies and procedures.
Performs other tasks as assigned by management, including but not limited to special projects.
Must participate in obtaining any required security measures, as deemed by Serco.
Must participate in IDEC testing, Initial and maintenance training for the applicable road test examination qualified to conduct.