Description:
Given the size and scope of our organization, we have the flexibility for this position to be located in the following head office locations: Winnipeg and Vancouver.
What makes a Distribution Digital Support Specialist:
- Becoming a subject matter expert in our Canada Life tailored Salesforce
- Keeping up with changes and enhancements in Salesforce
- Able to use critical thinking to identify the needs of our users
- Performing trouble shooting, problem solving, and training
- Recognize trends, monitor, and execute requests and track data
- Use and maintain appropriate procedures and documentation
- Providing exceptional customer service over the phone and via email
- Demonstrate clear and concise communication skills and exceptional customer service
- Capturing call/email details into a ticket tracking system
Qualifications:
- A great listener, who is comfortable providing support to a wide range of users
- Service Desk or Help Desk experience will be considered an asset
- Experienced in training on technological procedures and practices is an asset
- Demonstrated analytical and issue resolution skills
- Planning and organization skills
- Excellent communicator, both verbally and written
- Thrives in a fast paced, changing environment
- Positive, can do attitude
- Self-motivated, takes initiative
- Enjoy a strong team-focused working environment
- Demonstrated ability to work within tight deadlines while staying calm, cool and collected
- Experience working within Salesforce, or other Customer Relationship Management tools would be considered an asset
- Proficient in Microsoft Office products (Outlook, Excel, Word, PowerPoint)
- Bilingual considered an asset