Dispatcher/claims Assistant

Description:

Assign/Load level new claims into Mitchell WorkCenter/MCE system

Answer calls to the claims appraisal department and dispatch up to 40 assignments per day

Monitor/assign Open Assigns in Tasks via daily touchpoint meetings

Processing of Salvage Impact remittances/advices

Identify, sort and distribute Claim Department documents

Conduct data base searches, maintain and monitor email inbox and respond within 24 hours

Ensure successful transmission of documents to vendors/appraisal staff/adjusters

Perform clerical duties, such as electronic filing, scanning and indexing

Provide exceptional customer service

Perform other duties as assigned

Qualifications

Completion of High School or equivalent

Ability to deal with multiple stakeholders through various forms of communication

Basic knowledge of Microsoft Office Word and Excel

Good customer service skills

Detail oriented with a critical degree of accuracy regarding data entry

Good communication skills, both written and oral

Good time management and organization skills with the ability to prioritize work in a fast paced, changing environment