Disability Case Manager

Description:

Are you passionate and actively looking to contribute to the health of Canadians? Do you want to be part of our journey in developing the next greatest digital experience? As a leading provider of health benefits in Canada, Sun Life supports the health care needs of millions of Canadians. In Group Disability, our mandate is to assist our Clients, both employees and employers, in the relentless pursuit of better health.

What will you do?

You will be responsible for managing disability claims to resolution. This includes:

• Determining eligibility to short and long-term disability, salary continuance benefits and assess claims

• Implementing the right interventions to support timely recovery and return to work

• Building strong relationships with our Clients: employers and their employees

• Leading Clients during the absence and return to work period

• Driving telephone interviews to obtain information to ensure complete understanding of the absence and types of support required to assist with return to work planning

• Identifying and assess medical and non-medical influencing factors pre and post disability, functional capability, restrictions and limitations

What do you need to succeed?

• All post-secondary degrees are welcome

• Analytical and detail oriented, especially with complex claims and contracts

• Proactive and innovative

• Great communicator with authentic care and empathy touch (bilingual in English and French - Quebec only)

• Resilient and able to handle and overcome difficult and stressful situations

• Tech savvy – comfortable using multiples platforms and systems

• Thrives in a dynamic, fast paced environment, managing time effectively and efficiently

• Collaborative team player