Description:
WJ Agency (William Joseph) is a leading full-service marketing agency that blends strategy, creativity, and execution to deliver high-impact results for clients. With a focus on building purposeful brands and creating engaging digital experiences, WJ is looking for a dynamic Director of Client Services to lead its Account Director team, driving client growth, retention, and satisfaction.
As the Director of Client Services, you will act as the key bridge between agency growth and client success, ensuring strong partnerships, overseeing high-value relationships, and maximizing revenue opportunities. This is a high-impact leadership role, perfect for a client-focused, revenue-driven professional with a proven track record in agency leadership and account management.
Key Responsibilities:
- Lead, mentor, and empower the Account Director team to deliver exceptional client experiences.
- Drive client retention, growth, and contract renewals by strengthening relationships and delivering value.
- Oversee high-value client relationships, acting as a strategic advisor and ensuring client satisfaction.
- Ensure all client strategies align with WJ’s creative and strategic capabilities, driving effective outcomes.
- Optimize internal processes for better efficiency, collaboration, and profitability.
- Work cross-functionally with Strategy, Creative, Digital, and Production teams to ensure seamless project execution.
Focus Areas:
Client Growth & Retention
- Build and deepen relationships with key clients.
- Act as a strategic advisor, aligning WJ’s services to clients’ goals and objectives.
- Identify new opportunities within existing accounts to drive revenue growth.
- Manage client satisfaction, renewal strategies, and handle escalations when necessary.
Revenue & Profitability
- Manage and grow a large and diverse client portfolio.
- Oversee pricing, scope management, and contract structuring to protect profitability.
- Motivate and drive performance within the Account Director team, fostering a results-driven culture.
Leadership & Collaboration
- Guide, coach, and develop a high-performing client services team.
- Align client needs with agency capabilities to consistently deliver outstanding work.
- Collaborate closely with Business Development and Account teams to ensure smooth transitions from new sales to active client management.
Required Skills and Qualifications:
- Minimum 10+ years of experience in client services, account management, or agency leadership (marketing, branding, or advertising preferred).
- Proven track record of managing multi-million-dollar client portfolios.
- Strong leadership skills with experience mentoring Account Directors and driving team performance.
- Expertise in marketing strategy, brand development, and integrated campaigns.
- Outstanding presentation, negotiation, and communication skills.
- Ability to thrive in a fast-paced agency environment, balancing multiple clients and priorities.
Why Join WJ Agency?
- Work with a leading agency that believes in purpose-driven creativity.
- Enjoy a hybrid work environment with flexible work arrangements.
- Collaborate with engaged, innovative teams that respect your time and well-being.
- Access a private workspace and dedicated collaboration days for team synergy.