Description:
Digital Main Street is currently seeking outgoing, enthusiastic, qualified candidates for the position of Digital Service Squad – Team Member. This is a unique opportunity to support the growth of one of Waterloo Region's most innovative economic development programs.
As a member of the Digital Service Squad, you will be a key contributor to the success of the platform and the growth of the program as a whole. The Digital Service Squad is assigned to specific businesses in Waterloo Region and maybe required to travel independently across the Region.
Responsibilities:
On-boarding Assistance
- Conduct pre-business visits and research to best understand the businesses.
- Working with the DMS Coordinator to set-appointments or go door-to-door to onboard main street businesses to the Digital Main Street platform.
- Walk-through the on-boarding survey with the business owner and use appreciative inquiry methods to best understand their business goals and how digital tools/technology can assist them in meeting their goals.
- Assist the business in staying in touch with Digital Main Street by subscribing to the e-newsletter and social channels.
Advisory Services
- Once the business has been on-boarded to the Digital Main Street platform, the Team Member may be asked to walk through the Digital Assessment and Recommendations with the business owner.
- The Team Member may assist the business owner in identifying their first priorities and the first digital tools/technology they want to activate.
- The Team Member may also review vendor recommendations made through the platform and lead the business owner to relevant deals/discounts on the platform.
Activation/Implementation Services
- The Team Member will activate and implement free, easy-to-use digital tools and technologies that businesses would like to use (i.e.: Building a Shopify store, activating social media accounts, creating a content calendar, activating Google my Business etc.).
- The Team Member may also provide some resources (articles, links, how-to guides) available through secondary sources that can help the business owner learn more about a particular tool that has been activated, or subject matter of interest.
Reporting and Feedback
- Team Members must complete their field notes and report on a daily/weekly basis to the Digital Main Street Data base. Track all client contacts and outcomes.
- Team Members must attend Team Meetings as set out by the Program Manager.
- An interim performance evaluation will occur to ensure fit.