Digital Content Specialist

Description:

What you'll do

• Develops, maintains and implements BC Hydro’s digital content strategy and content development on various digital

platforms. Develops and maintains content models to display organizational, project information and website platform
taxonomies to meet business requirements and enhance user/customer experience.
 

• Develops and maintains guidelines and best practices for user experience. Provides guidance and assistance to

stakeholders on how to use best practices in content strategy, user experience design, user interface design usability and
accessibility to enhance user/customer experience.
 

• Project manages user/customer experience activities related to digital content projects and campaigns by: gathering

requirements from stakeholders; leading customer journey engagements with stakeholders; developing and recommending
content strategies for user/customer experience that align with business requirements and enhances user/customer
experience; working with stakeholders to present recommendations to Executives for approval; and developing and
monitoring project plans and timelines to ensure projects are on track.
 

• Oversees the completion of work by digital agencies on projects to ensure deliverables align with project requirements,

timelines and adhere to BC Hydro’s brand standards.
 

• Copywrites business communications, user interface and user experience labels, copy for web, editorial and educational

copy. Edits copy from stakeholders and external vendors as required to ensure content is understandable and user-friendly
and adheres to BC Hydro’s brand standards.
 

• Develops communication strategies and plans based on insights gathered from stakeholders. Works with stakeholders to

implement communication plans that provide streamlined information to customers more effectively.
 

• Follows-up with stakeholders and vendors on post-launch activities such website enhancements/fixes and content

updates. Monitors user/customer experience on digital platforms and recommends user/customer experience improvements
to stakeholders.
 

• Performs duties of a minor nature related to the above duties that do not affect the rating of the job.