Digital Architecture

Description:

Build/Design canonical services in Service Assurance and Order to Activation (O2A) Domain to improve customer experience.

The scope of the Agile squad includes:

1. Design/Enhance the service management APIs using Open Digital Architecture (ODA)

1. Change management TMF655

2. Trouble Ticket TMF621

3. Service Order TMF641

4. Resource Inventory TMF639

5. Problem Management TMF 656

2. Design/Develop/Maintain the CSAP Solutions

3. Update the TMF API's to match with latest industry standard versions

4. Support ServiceNow Transition

5. AI-ML & Knowledge Resolution Database

6. Auto-testing & Direct dispatch