Description:
Reporting to the Manager, Faculty and Research Ecosystem, the incumbent is a resource person for customers in the student and academic units. Provide technical expertise and recommendations in assessing new IT software projects and initiatives to support and enhance existing systems.
PRIMARY RESPONSIBILITIES
- Undertake modifications to the system to respond to clients’ changing needs.
- Provide support to end-users from different services and faculties regarding faculty applications and other student systems.
- Develop new application software to address new requirements that are mandated by the University.
- Actively participate in meetings with representatives from different services and faculties. Organizes and chairs related meetings.
- Coordinate testing and approval of system changes for each project with systems analyst and other required team members.
- Serve as a liaison and facilitator between units to assist in addressing and resolving IT software issues.
- Troubleshoot technical issues and identify modifications needed in existing applications to meet changing user requirements.
- Maintain system by monitoring and correcting software related issues.
- Work closely with other staff. Consult clients concerning the maintenance and performance of software systems.
- Perform other tasks in support of the unit.
REQUIREMENTS
- Bachelor’s degree in Computer Science or Bachelor of Commerce in Decision Science and Management Information Systems and two to four years of experience in application systems design and development, programming and analysis.
- Experience working with end-users and developing and implementing solutions to meet their needs.
- Expertise with Java, C# and web development languages such as ASP.NET JSP, HTML5, JavaScript, and XML.
- Expertise with web services such as Restful APIs.
- Expertise in database access methodology and database structures, Oracle and SQL.
- Experience with Telerik components is an asset.
- Good knowledge (Level 4) of written and spoken English (Give and understand complex explanations, hypothetical questions, or abstract ideas). Basic knowledge of spoken French (Level 3). Knowledge of French written is an asset.
- Highly organized multitasker who works well under pressure and short deadlines.
- Able to work independently and as part of a team.
- Very good communication and interpersonal skills.