Desktop Support Analyst

Description:

As a valued member of the Technology team, your responsibilities will include providing excellent customer service, for all aspects of technology deployed to approximately 650 employees working in both the office environment and in the field across the province. It will also include on-site and remote Help Desk & IT support to monitor/troubleshoot network, hardware and software issues, as well as, resolving open tickets; repairing and replacing computer & networking equipment as necessary; performing asset management activities including tracking software licenses and desktop usage; and collaborating with senior technical resources for advance trouble resolution.

In this role, you will be required to have a solid technical background and demonstrated analytical skills. You must have the ability to adapt to and manage change and work in an energized and demanding environment. Expert knowledge of PC hardware/software, Microsoft Operating Systems and Microsoft Office software is also required. A solid understanding of technology business practices would be an asset.

Your qualifications include a university degree or a 2-year college diploma in Information Technology or a related discipline supplemented by a minimum of 1 year related experience. Customer service experience would be considered an asset.

You are a highly motivated team player with a strong commitment to safety and customer service, an excellent work ethic, and effective interpersonal and communication skills. This position will be working out of the St. John's head office location.