Deputy Supervisor

Description:

• Support the leadership of a DriveTest Centre team including all Customer Service and Driver Examiner activities.
• Coordinate workflow within DriveTest Centre, including distribution of work, dissemination of information, assigning staff to cover for absences, providing technical assistance, answering questions, and resolving problems.
• Reviewing work performance and delivering performance data to employees, motivating staff to work more effectively, determining training needs to improve performance, initiating strategies to correct performance.
• Regularly monitor the accuracy, completeness and timeliness of customer service and Driver Examiner activities within area of responsibility.
• Ensure accurate compliance with all Business Management System (BMS) processes and procedures.
• Assist Centre Supervisor with various administrative tasks such as facility check lists, scheduling, stock inventory and ordering, handbook reconciliation, etc. as required.
• Respond and Address customer concerns and issues in a professional and diplomatic manner within specified timelines.
• Perform duties of Customer Service Agent and/or Driver Examiner as required.