Deputy Supervisor

 

Description:

  • Support the leadership of a DriveTest Centre team including all Customer Service and Driver Examiner activities.
  • Coordinate workflow within DriveTest Centre, including distribution of work, dissemination of information, assigning staff to cover for absences, providing technical assistance, answering questions, and resolving problems.
  • Reviewing work performance and delivering performance data to employees, motivating staff to work more effectively, determining training needs to improve performance, initiating strategies to correct performance.
  • Regularly monitor the accuracy, completeness and timeliness of customer service and Driver Examiner activities within area of responsibility.
  • Ensure accurate compliance with all Business Management System (BMS) processes and procedures.
  • Assist Centre Supervisor with various administrative tasks such as facility check lists, scheduling, stock inventory and ordering, handbook reconciliation, etc. as required.
  • Respond and Address customer concerns and issues in a professional and diplomatic manner within specified timelines.
  • Perform duties of Customer Service Agent and/or Driver Examiner as required.

Competencies and Skills:

  • Leadership – 1 to 2 years of experience in a supervisory, acting supervisor or equivalent team leadership role.
  • Oral communication: ability to express oneself clearly in conversations and interactions with others.
  • Written communication: ability to express oneself clearly in business writing.
  • Fostering teamwork - The ability to (and desire) to work cooperatively with others, while providing leadership and guidance to ensure the success of all team participants.
  • Maximizing performance - The ability to assist with establishing performance/development goals, coaching performance, providing training, and evaluating performance.
  • Customer Service Focus - The ability to listen to and understand the customer. This includes anticipating customer needs and giving high priority to customer satisfaction.
  • Thoroughness- The ability to ensure that one's own work and other's work are complete and accurate. Proven track record of high performance and creating a positive and productive work environment in previous roles.
  • Managing work - The ability to identify priorities, manage time, effectively plan, and establish organized procedures to accomplish goals efficiently and effectively.
  • Stress Management - The ability to keep functioning effectively when under pressure and maintain self-control in the face of hostility or provocation.
  • Personal credibility - To be perceived as responsible, reliable, and trustworthy.

Organization Serco North America
Industry Supervisor / Foreman Jobs
Occupational Category Deputy Supervisor
Job Location Mississauga,Canada
Shift Type Morning
Job Type Full Time
Gender No Preference
Career Level Intermediate
Experience 2 Years
Posted at 2023-02-01 12:21 pm
Expires on 2024-12-08