Description:
The Data Analyst will be a key technical contributor within the Data Analytics function of the Customer Success Operations organization. They will demonstrate deep expertise in querying, structuring, and visualizing actionable data to drive operational improvements for Customer Success. The Data Analyst will work closely with cross-functional leaders, engineers, and product managers to translate business, product, and technical requirements into concrete quantitative analysis and dashboards, and iterate on the output with stakeholders.
The ideal candidate has a passion for solving highly technical business problems through effective data visualization and manipulation and is eager to pursue various data-related projects in a fast-moving environment.
This role is open to candidates residing in Canada.
You should apply if:
- You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
- You are the architect of your own career: If you put in the work, this role won't be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, and countless opportunities to experiment and master your craft in a hyper-growth environment.
- You're energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
- You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best.
In this role, you will work on:
- Data structures: Leveraging their language of choice (e.g., SQL, Python) to shape, structure, and optimize data sets for analysis
- Dashboarding: Creating and maintaining complex dashboards and other summary visualizations to support decision-making from operational and leadership teams
- Actionable analysis: Performing a variety of exploratory analyses that help us understand the health of the Customer Success organization and identify opportunities for improvement and optimization
- Analytical modeling: Building analytical models to identify patterns, anomalies, and root causes (e.g., analyzing device health to proactively reach out to customers)
- Cross-functional collaboration: Leading meetings with technical and non-technical leaders to understand data structures, dashboard requirements, and business priorities
- Champion, role model, and embed Samsara's cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices