Description:
In this role, you will be part of the Customer Advocacy team and support our Global Customer Success Partners (CSPs) by building best-in-class customer experiences, with a focus on the areas listed below.
Content Strategy & Management:
- Brainstorm, create, and maintain content for xCSP audiences
- Standardize blog content strategy – creation and execution
- Maintain solution pages for all S/4HANA post-sales activities
- Build framework to support Customer Lifecycle Management
- Regularly run a content audit to update broken assets and links
- Execute on asset strategy for internal and external audiences
Customer Events & Webinars:
- Professional writing, editing, and proofreading of internal and external communications
- Actively engage in the design and content management of internal assets (newsletters, emails, and SharePoint pages), and external email campaigns
- Timely coordination and execution of virtual customer events (webinars, roundtables, and vCSD) from scheduling to material collections, live event support and post-event follow up (ie. on Zoom)
- Respond to/escalate participant/presenters inquiries
- Supporting in-person customer event logistics
Analytics:
- Track and manage customer references and post-event customer engagement analytics
- Manage and create Excel spreadsheets (X/VLookup, Conditional Formatting, etc) for data reporting activities
Video & Graphic Design:
- Design and edit video and audio content such as event recap videos, customer stories, team videos, podcasts
- Develop customer email campaigns, internal newsletters, and communication templates, manage internal and external facing distribution lists, and engage inboxes