Description:
What you’ll get to do:
- Be the first friendly face our members see at Coast Capital by exhibiting our Coast Capital values;
- We build connection.
- We act with courage.
- We re-imagine.
- Build relationships with member and deliver an outstanding member experience by meeting their initial needs and proactively identifying future opportunities through money chats and so much more!
- Educating members on our alternate channels (online banking and mobile platforms) to deliver a memorable member experience
- Contribute to team results through listening, spotting opportunities and partnering with other Coast Capital team members to best meet our members financial needs
- Build a strong understanding of how Coast Capital Savings assists in providing financial well-being to our members
- Create a positive member experience by proactively taking ownership of resolving and preventing member banking issues.
- Be the first line of defense by being on the lookout for any counterfeit money or illegal transactions that may occur.
Who are we looking for?
To be successful as a Member Service Representative in a Coast Capital branch, you must be positive, team-oriented individual with the following knowledge, skills and abilities.
- Communication – You have strong verbal English communication skills and are comfortable having sensitive conversations with members.
- Active Listening – You listen to your customer and ensure you identify the challenge they may have so you can work towards a positive outcome.
- Empathy – You understand a bank account is more than numbers on a screen and you can show understanding and respect for whatever situation a member might be in.
- Initiative – You don’t sit and wait for something to do. You see something that needs to be done, and do it.
- Problem Solving – You find job satisfaction by identifying a member problem and work towards solving it with them.
- Curiosity – You are a life-long learner who loves to grow their understanding of the financial world.
- Advisory – You are comfortable identifying opportunities and suggesting Coast Capital products to our members by referring them to other specialists within our organization.
- Adaptability – You happily handle whatever situation comes your way.
- Motivation – You are a self-motivated, positive and are looking to grow your career in customer service and/or banking.
- Integrity – You follow the documented process and do the right thing, every time. Even when no one is watching.
- Legal Eligibility – You are legally entitled to work for any employer. Please note for those candidates interested in applying for a Canadian Permanent residency, this position falls under a C National Occupation Code (NOC).